October 8, 2026The ServiceNow Continental Hotel
Before rebuilding your ServiceNow platform, identify the real problem. Explore what the Continental Hotel metaphor reveals about governance, modernization, and evidence-based value realization.
Category: Governance & Value Realization
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October 8, 2026Unlocking ServiceNow ROI: The Good, The Bad and the License Fees
Introduction If I had a nickel for every time someone called ServiceNow “just a ticketing tool,” I’d have enough for a few ITIL licenses (plus a celebratory lunch). The truth? ServiceNow is as much “just a ticketing tool” as a Swiss Army knife is “just a toothpick.” Over my career, I’ve had the privilege—and at […]
Lessons from the ServiceNow SPM Trenches
If you’ve ever tried to connect your IT projects to business strategy and felt like you were assembling IKEA furniture without instructions—congratulations, you’ve met SPM. But seriously, as someone who’s spent years wrangling ServiceNow’s Strategic Portfolio Management (SPM) into shape for clients, I’ve discovered two truths: effective portfolio management is absolutely critical—and it doesn’t have to […]