Before rebuilding your ServiceNow platform, identify the real problem. Explore what the Continental Hotel metaphor reveals about governance, modernization, and evidence-based value realization.
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Data mapping is about designing trust between systems. Explore a practical approach to source data, integration design, ownership, conflict resolution, and reliable ServiceNow integrations.
If you’ve ever sat in a ServiceNow integration workshop and felt like you were on the bridge of the USS Enterprise staring at a blinking console—unsure which button will fire the photon torpedoes and which one just opens the garage door—you’re not alone. After nine years and nearly 80 ServiceNow integrations across 30 client consulting […]
When people ask what it’s like to build and lead a world-class ServiceNow implementation team, I tell them—imagine yourself as the head coach of a football team. Clipboard in hand, headset on, always evaluating talent and coaching my team for the big game. Sure, my team is full of consultants and software developers rather than […]
Introduction If I had a nickel for every time someone called ServiceNow “just a ticketing tool,” I’d have enough for a few ITIL licenses (plus a celebratory lunch). The truth? ServiceNow is as much “just a ticketing tool” as a Swiss Army knife is “just a toothpick.” Over my career, I’ve had the privilege—and at […]
If you’ve ever tried to connect your IT projects to business strategy and felt like you were assembling IKEA furniture without instructions—congratulations, you’ve met SPM. But seriously, as someone who’s spent years wrangling ServiceNow’s Strategic Portfolio Management (SPM) into shape for clients, I’ve discovered two truths: effective portfolio management is absolutely critical—and it doesn’t have to […]
